Designing Teams Where Humans and AI Both Perform

High-performing human + AI teams are designed, not discovered.

Start with the work: map the decisions in a workflow, then classify each one as automate, augment or reserve for human judgement.

Make the handovers explicit. Ambiguous handovers are where quality and trust quietly erode.

Finally, measure behaviour, not licences. Usage tells you adoption; behaviour tells you whether the operating model actually changed.